Support

Send us a message. A person will reply, usually within two days.

Otterlume is a wellbeing and habits app. It does not replace psychological or medical care. If you need support, find a service in your country at Find A Helpline. In immediate danger, call your local emergency number.

Cancel your subscription

Your subscription belongs to your Apple Account. Go to Settings → your name → Subscriptions → Otterlume → Cancel Subscription. If the original name appears, look for Ruhepol. Access continues until the end of your paid period.

Restore purchases

Changed devices or reinstalled the app? Tap Restore purchases at the top of the subscription screen. Sign in with the same Apple Account you used to buy.

Refunds

Apple handles refund requests. Visit reportaproblem.apple.com.

Delete my data

Go to Profile → Delete all data. This removes local mood, sleep, and gratitude entries, your otter, and your answers. See the Privacy Policy for data processed by purchase, analytics, and chat services.

Change my otter or focus

You can change your otter's name and style, your focus, and your reminder time in Profile.